Shipping policy
Thank you for shopping with WINR! Here's everything you need to know about how we get your order to you.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and a second email with tracking information as soon as it ships.
Please note that during high-volume periods (product launches, holidays, or sales), processing may take an additional 1–2 business days.
Shipping Rates and Estimated Delivery Times
| Destination | Estimated Delivery | Rate |
|---|---|---|
| Canada | 5–9 business days | Calculated at checkout |
| United States | 5–9 business days | Calculated at checkout |
| International | 10–21 business days | Calculated at checkout |
Delivery estimates begin once your order has shipped, not when it is placed. Exact rates are shown at checkout based on your address.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after you receive it.
Customs, Duties, and Taxes
For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the customer and are not included in our shipping rates. Please check with your local customs office if you're unsure what charges may apply.
Incorrect Addresses
Please double-check your shipping address at checkout. If you notice an error, email us at winrjournals@gmail.com as soon as possible — we can update the address as long as the order hasn't shipped yet. We are not responsible for orders delivered to an incorrectly entered address, but we'll always do our best to help.
Lost, Delayed, or Stolen Packages
If your tracking hasn't updated in over 7 business days, or your package is marked as delivered but you haven't received it, contact us at winrjournals@gmail.com. We'll work with the carrier to locate your package or arrange a replacement.
Damaged in Transit
If your order arrives damaged, contact us within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement or issue a refund right away.
Questions?
We're happy to help with anything shipping-related. Reach us at winrjournals@gmail.com and we'll respond within 24 hours.