Refund policy
At WINR, your satisfaction comes first. If you're not completely happy with your purchase, we'll make it right — and we'll cover the return shipping.
Our Promise
If you aren't satisfied with your product for any reason, you can return it within 30 days of delivery for a full refund or exchange. Return shipping is 100% covered by us — you'll never pay to send something back.
How to Start a Return
- Email us at winrjournals@gmail.com with your order number and the reason for your return.
- We'll send you a prepaid return shipping label within 1 business day.
- Pack your item securely (original packaging preferred, but not required) and drop it off at any carrier location.
- Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.
Return Conditions
- Items must be returned within 30 days of the delivery date.
- Items should be in their original, unused condition.
- Proof of purchase (order number or receipt) is required.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund right away — no need to return the damaged item unless we request it.
Refund Timing
- Inspection: 1–2 business days after we receive your return
- Refund processed: 5–7 business days to your original payment method
- Bank posting: Depending on your bank, it may take an additional 3–5 business days for the refund to appear on your statement
Questions?
We're here to help. Reach out anytime at winrjournals@gmail.com and we'll get back to you within 24 hours.